Returns & Exchanges
At BLACKPINK OFFICIAL STORE, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, we accept returns and exchanges within 30 days of delivery provided items are in original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all official merchandise tags and protective bags are included to avoid processing delays.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing