Frequently Asked Questions
Everything you need to know about shopping with BLACKPINK OFFICIAL.
When will my order ship?
Most orders are processed within 3-5 business days. Please note that pre-order items have specific shipping dates listed on their individual product pages.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to order?
A detailed size guide is available on every apparel product page. We recommend measuring a similar garment you own to ensure the best fit.
What is your return policy?
We accept returns for most items within 14 days of delivery, provided they are in original, unworn condition with all tags attached. Please note that certain limited-edition items may be final sale.
Are these products official merchandise?
Yes, this is the official store. All products are 100% authentic and licensed by YG Entertainment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods depending on your shipping destination.